Tickets
Tickets cannot be sold or offered for sale from within the Wathen Hall premises except from the Box Office by our ticketing team. Only tickets purchased from our Box Office or our approved agents are valid for admission. Tickets sold via unauthorised third parties, including online auction sites, are not valid for entry. Reselling a ticket for profit or commercial gain makes it void and the ticketholder may be refused entry.
Refunds
We regret that we are unable to offer refunds.
Family discounts
Family rates are available for selected concerts. These apply to family groups of 4 or more people when booking in person at the Box Office or by telephone 020 8746 5424. Family rates will be advertised where applicable.
Children
Tickets are required for each child attending a performance. Children under 5 are not permitted to enter the Wathen Hall excepting family concerts.
Concessions
Customers over the age of 60, children aged 14 years and under, students in full time education, and the unemployed are entitled to concessionary rates on selected tickets for selected concerts when booking.
Smoking
Smoking is not permitted on site.
In the Auditorium
Glasses, bottles, cameras and recording equipment are not allowed in the auditorium. Mobile telephones, pagers and watches should be silenced before entering the auditorium.
Conditions of entry
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
No member of the audience will be permitted to sit in any gangway which intersects or flanks the seating.
The taking of photographs, capturing of images, or the use of any recording devices (including mobile telephones) during any performance is strictly prohibited.
The Wathen Hall or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The management of the Wathen Hall reserves the right to:
Refuse admission to the Wathen Hall;
Request any ticket holder to leave the venue and enforce this right if appropriate or necessary;
Change the advertised arrangements of any performance in the event of illness or any cause beyond our control;
Provide alternative seats to those specified on the ticket.
Arriving late
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally, this may not be possible once the performance has started.
Programming
Every effort will be made to present the advertised artists and programmes but the Wathen Hall reserves the right to make alterations in circumstances beyond its control.
Mailing List
By agreeing to the Terms and Conditions you consent to the Wathen Hall contacting you from time to time with information about concerts that may interest you. Your e-mail address may be shared with third parties offering similar events. All other details will not be shared with any other organisation. If you wish to be removed from our database, please contact the Wathen Hall.